Service

Service campaign

South Africa system maintenance

Thanks to everyone in South Africa for your understanding and patience on the evening of Sunday 14 April when we did work on our systems.

All banking facilities are now up and running.

If you need help with anything, please call 0860 123 000.

Follow www.twitter.com/askSBSA.

Technical fault affects customers in South Africa

We are currently experiencing unexpected system issues and this is affecting our customers in South Africa. This has affected card transactions causing them to fail at point-of sale terminals and cash not being issued for ATM withdrawals.

We are currently looking into this issue and will advise as soon as our system are back up.

Please follow @AskSBSA for more information

Five tips on paying the City of Johannesburg

The City of Johannesburg recently moved its banking to Standard Bank South Africa.

Here are five tips of how you now go about paying them.

1. You will need to change beneficiary details if you make payments using Internet, app, cellphone or telephone banking, or ATMs.
2. All local banks will have the City of Johannesburg on their pre-approved list. You will not be able to make it a private beneficiary.
3. Your account number will be the reference.

Three ways to change your electronic account payment limit

You've worked out just how much you need to pay your beneficiaries each month then… an unexpected expense crops up and you need to pay for right now. You hop onto your Internet banking only to see that you've nearly used up your monthly electronic account payment (EAP) limit. What to do?

You have three options.

1. Call 0860 123 000

@AskSBSA is at hand to help

If you have a specific question for Standard Bank South Africa, you now have the option of talking to us on our new Twitter service handle @AskSBSA.

It is another way that Standard Bank is helping South African consumers be more savvy when it comes to their banking and financial matters.

The dedicated service specialists behind @AskSBSA are at hand to answer everyday questions around your banking issues. You will also get helpful hints and tips on safer banking; as well as insights into banking practices that may better suit your needs.

Availability of service this Sunday in South Africa

Our colleagues in South Africa will be doing some scheduled maintenance on Sunday (7 October 2012) from around 3pm.

This could affect you if you’re in South Africa and wanting to use Standard Bank’s services in this period.

You will at all times be able to use your cards at shops as long as you’ve got the money in your account to cover the amount you are buying for. However, other services will be affected.

From around 3pm on Sunday, these are how you may be affected:
• You will be able to draw money from our ATMs but not do other transactions, such as request your balance.

Closing off 2011

It’s time to bid farewell to 2011 and reflect on the milestones of the past year.

We still remain the largest bank in Africa by earnings and assets, and an extremely strong balance sheet.

Our partnership with Industrial and Commercial Bank of China (ICBC) has helped us with our commitment to increasing our African footprint. This is working extremely well and to date we have jointly raised in excess of USD5 billion for infrastructure projects in Africa.

For the love of art

Nearly 100 years ago Standard Bank Group acquired its first painting. This was the start of a love affair with the arts that continues to this day.

One of the many things we did to strengthen this relationship was to introduce the Standard Bank Young Artist Awards in South Africa over 25 years ago.

This year’s winners -- as with all their predecessors – are leaving their mark in their disciplines in the South African and the international arenas.

We've got a lot more green

Newsweek has published its Green Rankings, in which it looks at the environmental status of “the biggest companies in developed and emerging world markets”.

Standard Bank Group was placed 45th in the list of 500 global companies and was the highest placed South African-based company.

Of the financial companies on the list, we are 13th.

See http://www.thedailybeast.com/newsweek/features/green-rankings/2011/inter... for details of the Newsweek research.

Playing a leading role in the arts

Standard Bank Group has always loved the arts and have, for more than 100 years, supported various forms of art. So we were delighted last night, when we were awarded the Leadership in Arts Award at the CNBC All Africa Business Leader Awards.

The Leadership in the Arts Award is presented to acompany, organisation or individual that has consistently supported the growth of the arts as a valuable contribution to Africa’s identity and artistic culture

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