When I recently visited my Standard Bank branch in Kathu, I could not enter the bank as I had a 3 year old and my 8 month baby in the pram. The problem was the roll door, the pram couldn't fit. So I went to the door for disabled as i clearly was, I rang the bell and was TOTALLY ignored by the Standard Bank staff. Please use mother friendly doors like ABSA do.

I suggest that Standard Bank arrange to have something to do for the people who have to wait in branches.

I was stuck in a branch for over half an hour to open a linked Prestige account for my wife. I was not allowed to use my cell phone, but there was nothing for me to do, not even a magazine to read.

It made my experience awful and boring. Allow me to use my phone (no talking though), or give me some entertainment.

Mark

Branches often experience high loads of customers at fairly predictable time periods, e.g. lunch times, on payday, etc, for fairly run of the mill transactions.

These high customer load times lead to long queues for all those concerned, even the guys that are there for non-payday related transactions. Read more »