Category:
Customer Service How many ideas in this forum have been implemented? Here is an idea - why not implement some of the feasible ideas?
Category:
Customer Service I work for Standard Bank SA and I think installing mini cameras at ATM machines is a good idea.
Reasons:
Some customers complain that their funds were withdrawn from an ATM machines and they have no idea who the person/fraudster was.
Benefits
By installing mini video cameras it will decrease the fraud activity from our ATM machines.
Fraudsters identification will become easier to track and trace.
We will receive fewer complaints and more compliments.
Category:
Customer Service Please put more Standard Bank ATMs and Speed points in the rural areas. The nearest branch is 60 km away and we are over charged by other bank's ATMs. Some people in the rural areas have been forced to change to other banks.
Category:
Customer Service Die Bank sal nog beter doen om in elke streek by navrae en kliente dienste tenminste 'n konsultant te ontplooi wat ten minste die tale magtig is wat in die streek die meeste gepraat word!
Ek woon in Port Elizabeth en dikwels is daar konsultante wat nie die tale wat algemeen in PE gepraat word magtig is nie!
Ons praat byvoorbeeld Xhosa, Engels en Afrikaans in ons Stad!
Ek is my hele lewe lang 'n lojole ondersteuner van Standard bank maar voel baie dat lojaliteit niks tel by die bank nie!
Groete
Jurgen
Category:
Customer Service Time for an upgrade on the Standard Bank ATMs
We're in 2009/2010 not in the 18th century, why don’t Standard Bank be the first bank to work with fingerprint access at the ATM’s and forget all about the pin as this will upgrade the security of our accounts. Technology is improving so must Standard Bank's ATMs and pay points
Category:
Customer Service Standard Bank's "Card Division" seems to act as a very separate entity to the bank that we, as customers, deal with on a day-to-day basis. Often, even service consultants at a branch cannot help with card-related queries, and the response is "You need to call Card Division for that..." Read more »
Category:
Customer Service In terms of your customer service, though there is always room for improvement, I commend the Bank.
I have had an overall wonderful experience with the Bank since our love started at the Claremont Cape town branch (with the likes of Thilo Naidoo, Lydia Noah, Nyameka, and others too numerous to mention) in June 2007.
How did you manage to pack so many Stars into the same branch?
I have subsequently recommended the Bank to a whole lot of families and friend who came to RSA to study.
Keep up the good work.
Keep on improving and renewing our love vows would be eezi peezi!
Kazeem
Category:
Customer Service Please consider having the inward transfer department working just a little bit longer or empower normal customer service to help in tracing and crediting transfers to customer's accounts.
If you are a foreigner and waiting on a transfer, the last thing you want to experience is having to wait all through the weekend till Monday for the department to help you.
What if the funds are required for an emergency?
Category:
Customer Service I would like to make a suggestion about your new ATMs. It is not as user friendly as the old ones. Please include a button that allows you to make another transaction before just returning your card. It is time consuming to have to put the card back in and start all over again.
Category:
Customer Service Decrease holding times for customers by offering them a call-back service. For instance, when phoning any of the call centres: offer the client the option to be called back after every minute of holding by pressing a button and leaving their contact details. This will do wonders for customer service. Not everyone wants to hold on for longer then two minutes when phoning the call centre. We already have our fair share of holding on for service when contacting Telkom or COJ...that is more than any one person can handle in a lifetime let alone everyday. Read more »
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